Archive for February 18, 2016

Eight Things to Look For in an Answering Service

Written by technology on . Posted in Answer service, Answering services, Philadelphia answering service

Business telephone answering service

A live phone answering service is a business that provides 24 hour professionals to answer business phones and provide exemplary customer service. For a small to medium business, a call handling service saves money and provides and positive experience for customers. Unfortunately, not all of these businesses are created equal, so here are eight things to look for when hiring a live phone answering service.

  1. Response Rate: The individuals tasked with answering your phones provide little benefit to your business if a customer hangs up before they get around to answering the phone. Any service that